We're here to help with questions about your order, the 60-day money-back guarantee, shipping, or Jellyfil in general.
Customer Support
Email: support@jellyfillofficial.com
Support hours: Monday–Friday, 9am–5pm (ET). We aim to respond within 1–2 business days.
Order & Refund Help
For order status, returns, or refunds under our 60-day guarantee, please include your order number and the email used at checkout. See our refund policy.
Product Questions
New to Jellyfil? Start with what it is, how it works, and the full ingredients. Ready to order? Visit the Jellyfil official website for current pricing and the latest Jellyfil discount.
Mailing Address
Jellyfil Customer Support
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